Terms of Service
Effective Date: June 10, 2026
These Terms of Service ("Terms") govern your access to and use of www.matantov.com (the "Site") and the products and services offered through it, including curated gift hampers, corporate gifting, party favors, and custom celebration gifts (collectively, the "Services"). The Site is operated by Matan Tov ("Matan Tov," "we," "us," or "our"), based in Texas.
By browsing the Site, submitting an inquiry, or placing an order with us, you accept these Terms in full. If you do not agree with any part of these Terms, please do not use the Site or the Services.
Who May Use the Site
You must be at least 18 years of age, or the age of legal majority where you live, to place an order or submit an inquiry through the Site. By using the Services, you confirm that you meet this requirement and that any information you provide to us is truthful, accurate, and complete.
How Our Services Work
Matan Tov operates on an inquiry and consultation basis. Submitting a request through our Site, by email, or by phone does not by itself create a binding order. An order is confirmed only when we have (a) discussed and agreed on the details of your gift or event, (b) issued a quote or invoice, and (c) received payment or a deposit as specified in that quote or invoice.
We reserve the right to decline any inquiry or order at our discretion, including requests we are unable to fulfill due to scheduling, sourcing, or capacity constraints, or requests that appear fraudulent or misuse our Services.
Custom Products and Substitutions
Every Matan Tov gift is assembled by hand and many are designed specifically for your occasion. Because of this:
Photographs on the Site and in our marketing materials are illustrative. Your finished gift may vary slightly in arrangement, packaging, or individual components.
Product availability can change. If a specific item becomes unavailable, we may substitute it with an item of equal or greater value and similar character. Where a substitution would meaningfully change the gift, we will make reasonable efforts to consult with you first.
For custom and personalized items, you are responsible for confirming spellings, names, dates, and other personalization details before production begins. We are not responsible for errors in details you approved.
Food Items, Allergens, and Sensitivities
Some of our gifts contain food or beverage items. While we are happy to discuss ingredient preferences and dietary considerations during the inquiry process, our gifts are assembled in environments where common allergens may be present, and we cannot guarantee that any item is free of a particular allergen. Recipients with allergies or sensitivities should review the packaging of individual products before consuming them.
Pricing and Payment
All prices are quoted in U.S. dollars. Quoted prices remain valid for the period stated on the quote or invoice; outside that window, pricing may be updated to reflect current product and material costs. Unless stated otherwise, quotes do not include applicable sales tax, delivery, or shipping charges, which will be itemized before you confirm your order.
Payment terms; including any deposit requirements for large or corporate orders will be set out in your invoice. We may require full payment before production or delivery. You agree that the payment information you provide is accurate and that you are authorized to use the payment method submitted.
Changes, Cancellations, and Refunds
Because our gifts are custom-assembled and often include perishable or specially sourced items, changes or cancellations may not be possible once production has begun. If you need to modify or cancel a confirmed order, contact us as soon as possible and we will tell you what options remain. Any refund, credit, or replacement is handled in accordance with the policies communicated at the time of your order or as posted on the Site.
If a gift arrives damaged, please notify us promptly with photographs of the item and packaging so we can make it right.
Delivery and Shipping
We offer local delivery in our Central Texas service area and ship nationwide through third-party carriers. Delivery dates and transit times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, weather, incorrect or incomplete addresses provided by you, or other circumstances outside our control.
You are responsible for providing a complete and accurate delivery address and, where relevant, recipient availability details. Once a shipment is handed to the carrier, risk of loss passes to you or your recipient. For perishable items, we are not responsible for spoilage resulting from failed delivery attempts, unattended packages, or carrier delays.
Intellectual Property
Everything on the Site; including our name, logo, photography, gift designs, written copy, graphics, and the overall look and arrangement of the Site belongs to Matan Tov or is used under license, and is protected by copyright, trademark, and other intellectual property laws.
You may view and use the Site for your personal, non-commercial purposes. You may not copy, republish, distribute, scrape, modify, or create derivative works from any Site content, or use our name or branding, without our prior written permission. Nothing in these Terms transfers any ownership or license in our intellectual property to you.
Acceptable Use
You agree to use the Site and Services only for lawful purposes. You may not:
Use the Site in any way that violates applicable law or regulation;
Attempt to interfere with the Site's operation, security, or availability, including introducing malware or attempting unauthorized access;
Harvest or collect information about other users;
Impersonate any person or misrepresent your affiliation with any person or organization;
Submit false, misleading, or fraudulent inquiries or orders; or
Use automated tools to access, scrape, or copy the Site or its content.
We may restrict or terminate access to the Site for anyone who violates these Terms.
Communications
By contacting us through the Site, email, phone, or social media, you consent to receive communications from us electronically in connection with your inquiry or order. You agree that electronic communications satisfy any legal requirement that such communications be in writing. If you opt in to marketing emails, you can unsubscribe at any time using the link in those messages.
Third-Party Websites and Services
The Site may include links to websites or services operated by third parties, and we rely on third-party providers (such as payment processors and shipping carriers) to deliver parts of the Services. We do not control these third parties and are not responsible for their content, policies, or performance. Your use of any third-party website or service is at your own risk and subject to that party's own terms.
Ideas and Feedback
If you send us suggestions, testimonials, reviews, photographs, or other feedback about our Services, you grant us a perpetual, royalty-free, worldwide right to use that material in connection with operating and promoting Matan Tov, in any medium. You confirm that any feedback you provide is your own and does not infringe the rights of any third party. We have no obligation to use, respond to, or compensate you for feedback.
Privacy
Our collection and use of your personal information is described in our Privacy Policy, which forms part of these Terms. By using the Site, you acknowledge that you have reviewed the Privacy Policy.
Errors and Corrections
Despite our care, the Site may occasionally contain typographical errors, outdated information, or inaccuracies relating to descriptions, pricing, or availability. We reserve the right to correct errors and update information at any time, and to decline or cancel any order affected by an error, even after a quote has been issued, in which case any amounts you have paid for the affected order will be refunded..
Disclaimer of Warranties
The Site and all content on it are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, MatanTov disclaims all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that the information on it is complete or current. Some jurisdictions do not allow the exclusion of certain warranties, so portions of this section may not apply to you.
Limitation of Liability
To the fullest extent permitted by law, Matan Tov and its owners, employees, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or loss of goodwill — arising out of or related to your use of the Site or the Services, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Site, the Services, or these Terms will not exceed the amount you paid to MatanTov for the order giving rise to the claim. Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.
Indemnification
You agree to indemnify and hold harmless MatanTov and its owners, employees, contractors, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your violation of these Terms, your misuse of the Site or Services, or your violation of any law or the rights of a third party.
Governing Law and Disputes
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. You agree that any dispute arising out of or relating to these Terms, the Site, or the Services will be brought exclusively in the state or federal courts located in Williamson County, Texas, and you consent to the jurisdiction and venue of those courts.
General Provisions
Severability. If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will stay in full effect.
No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.
Entire agreement. These Terms, together with our Privacy Policy and any quote or invoice issued for your order, make up the complete agreement between you and MatanTov regarding the Site and the Services, and replace any earlier understandings on the same subject.
No partnership. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Matan Tov.
Updates to These Terms
We may revise these Terms from time to time. The current version will always be posted on this page with its effective date. Material changes take effect when posted, and your continued use of the Site or Services after a change means you accept the updated Terms.
Contact Us
Questions about these Terms are welcome:
Matan Tov www.matantov.com Email: admin@matantov.com; serving Austin, Round Rock; Georgetown and surrounding areas, with nationwide shipping.